An insurance schedule summarises the cover arranged for you and should be read with your policy wording and other documents.
An insurance schedule, also called a policy schedule, is the personalised part of an insurance policy.
It records key details about the person, vehicle, home or other risk being insured. The Association of British Insurers describes a policy schedule as a document that shows the policyholder’s details and the type of cover provided.
The schedule does not usually contain every policy term. You should read it with the policy wording and any other documents supplied by the insurer.
The details shown will depend on the insurer and the type of insurance. An insurance schedule may include:
For car or van insurance, the schedule may show the insured vehicle, drivers and class of use. For home insurance, it may show the buildings and contents sums insured, selected cover and applicable excesses.
An insurance excess is the amount you may need to pay towards a claim. MoneyHelper explains how insurance excesses work, including the difference between compulsory and voluntary excesses.
The schedule is specific to your cover. The policy wording contains the wider definitions, terms, conditions and exclusions that apply.
A certificate of insurance is a separate document. For motor insurance, it provides evidence that the required cover has been arranged. It does not replace the schedule or policy wording.
You may also receive an Insurance Product Information Document. The FCA’s insurance product information rules explain that this is a short summary. Full details remain in the other pre-contract and contract documents.
Check the schedule as soon as you receive it and again at renewal. Make sure the names, addresses, dates, insured items and cover choices are correct.
You should also check:
Tell us promptly if something is wrong or if your policy requires you to report a change in circumstances. The insurer may need to review the cover, premium, excesses or other terms.
Under the Consumer Insurance (Disclosure and Representations) Act 2012, consumers must take reasonable care not to give misleading information when buying or changing insurance. The effect of an error can depend on what happened and whether the correct information would have changed the insurer’s decision.
A claim is assessed against the policy as a whole. The schedule may show a limit, excess or special condition that affects whether cover applies or how much may be paid.
The outcome will depend on the facts and the policy terms. The Financial Ombudsman Service explains how it reviews insurance disputes, including the policy documents and the individual circumstances.
We arrange car, van and home insurance through a range of insurers. The layout and name of each document can vary.
If you think your insurance schedule is wrong, contact us as soon as possible. We can ask the insurer to review the details. Any change will be subject to the insurer’s terms and acceptance and could affect the premium or cover.
